Remote Assistance

Brief Description

Overview

Using remote assistance you can activate a connection via a secure access server from the client's PC to Solutions Plus. Support staff can then observe what is happening on the remote PC, take control of the remote PC or copy files to and from the remote PC. The client can observe what is happening on their PC at all times and has the ability to take control of their PC themselves. Remote assistance is also an excellent tool for online training of new feature(s) in the software.

To allow Remote Assist to work with Windows Vista

Under Windows Vista, each time you wish to connect to Solutions Plus using Remote Assist, follow the instructions below to switch from Windows Vista Standard colours to Windows Vista Basic.

1. Click Start and then click Control Panel.
2. Under Appearance and Personalize, click Change the Color Scheme.
3. The Appearance Settings dialog will show the current Color Scheme. Remember this current setting; it is likely to be Windows Vista Standard.
4. Select Windows Vista Basic and then click Apply.
5. At the end of the session you may wish to restore the original Color Scheme.

Instructions

1. If Remote Assist has not already been set up on your PC, contact Solutions Plus for logon details (Account Number and Client Password) to enable you to download a file to facilitate remote assistance.
2. Double-click the ra icon on the desktop to activate a connection with Solutions Plus online support.
3. When prompted, click Yes to allow remote control of this PC.
4. At the end of the session click End Remote Contol. This will terminate the remote session.

Keep the Remote Assist application on your desktop for future use.